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Business Phones Keep Up With Changes In Technology

September 10, 2010 — 6:00 pm

The basic premise that defines a business phone has been simple and well stated for many years. Business phones, unlike home telephones, need to be able to handle a large call volume and provide functionality that is useful to the end user. This usually includes the ability to field several calls at the same time, put people on hold when necessary, and direct phone traffic to wherever it needs to go. Business phones have accomplished these tasks with flying colors going all the way back the earliest models. Even more impressive, however, is the ability business phone manufacturers have shown to incorporate new and expanding technologies into their products.

Technology has grown by leaps and bounds, especially in the last two decades. From faxes to cellular phones and the dawning of the computer age, changes that have affected phones in general, but particularly business phones, have been varying and abundant. Looking at other industries where technology has influenced design and protocols, one can easily see that not all manufacturers share the same competitiveness that business phone manufacturers share in relation to keeping their products as current as possible. Digital telephones were available before the digital alarm clock, digital wrist watch or the digital thermostat.

While it could be argued for the digital alarm clock or the digital wrist watch that this is simply a matter of function not really benefitting form, I doubt that anyone would dispute the exclusion of the thermostat in that description. Like the digitalization of the telephone, digitalized thermostats offer options that were not possible prior to the conversion. From the ability to adjust temperature settings based on time to the increased level of accuracy, digitalization has offered great benefits to this particular product. Why then, were products such as these so much slower than the business telephone to adopt digitalization?

It is more a testament to the dedication of telephone equipment manufacturers than it is a knock on other product manufacturers. The telephone business is highly competitive, and the ultimate beneficiary of this competitiveness is the consumer. Whatever changes lie ahead for technology, you can be certain that business phone manufacturers will incorporate those changes into their products.

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Finding The Right Property Rental Software

September 8, 2010 — 9:21 pm

If you run or manage a busy property rental agency, then you may be considering buying some software to automate the lettings process making your office more efficient and cost-effective. There are many different software packages on the market, so how do you choose which is right for you? When you are looking at software suppliers, ask the following questions:

1. Do you offer a free trial?

Software developers and suppliers who are confident about the quality of their software will usually offer a free trial. This lets you see exactly how the software would work in the context of your business, and allows you to compare it with other packages you may have worked with or trialled previously. Software can be expensive, and you should always try and see it in action before you buy.

2. What about staff training?

It can be difficult to get to grips with new software, particularly for staff who are used to working with a different package, or who are not confident using computers. A good property rental software company should offer training to everyone who is going to be using the system. That way, the company can be sure that the software is being used in the right way, and the letting agents are confident that staff are happy using the system.

3. Is it flexible?

There may be elements of the standard software package that arent applicable to your agency; or you may have additional requirements that arent included. Ask the software company if their package can be tailored to your needs and those of your business.

4. Do you provide software support?

Most software packages have times when they dont do what the users expect them to. As the manager of a busy agency, you need to know that if something goes wrong with the system, there will be telephone and on-site support from the software company. In some cases, support will come as part of the package and in others you may incur a fee. Find out how your supplier works.

A new software solution is an expensive commitment for any agency. Before you decide to buy, make sure youre confident that what youre getting is right for you.

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How To Shop For A Flat Screen TV Online

— 6:37 am

When it comes to shopping for a flat screen TV, consumers have the option of browsing the local retail store, internet shop or mail-order catalog. Because of it’s convenience, many choose to shop online and leave the heavy lifting to someone else. In exchange for a shipping fee, consumers can have the product delivered directly to their doorstep.

When shopping for any product online, including a flat screen TV, there are several ways for the customer to make sure that their bargain purchase doesn’t become a real pain. There is something to be said in the old adage, which declares that if something is too good to be true, then it probably is! Anyone shopping for a flat screen TV should familiarize themselves with the retail price of the particular model that they are interested in purchasing. If the buyer comes across an unrealistic low price for this item, this may throw a red flag to indicate a questionable offering. Technology is expensive and no business, no matter how great or small, can afford to practically give away their merchandise. Extremely high shipping fees combined with low pricing is also a legitimate concern among internet shoppers. Because of the weight of a flat screen TV, consumers can expect to pay a larger shipping fee, but only within reason.

As with most new technology, a warranty is generally available from the manufacturer. During an occasion when a customer purchases a flat screen TV online, they need to make sure that the guarantee is from an American warranty. In addition, customers should pay close attention to exactly what is covered under the warranty, the period covered and which party is responsible for shipping costs if applicable.

Before making any purchase, including that of a flat screen TV, consumers should always check out the business’s reputation with the local Better Business Bureau in their area. It is also a good idea to learn about the company’s return and/or exchange policy in the event that a problem should arise. While it is important to purchase a flat screen TV from a reputable dealer, the sales approach should never be an aggressive one. Even if the company is legitimate, a pushed sale is never a good idea.

As a final thought, when purchasing anything online, including a flat screen TV, consumers may wish to consider doing so with a credit card. The majority of credit card companies offer a dispute process, which enables the customer to gain a full refund if the product is not as advertised or if the company refuses to stand behind their product. Each credit card company retains a unique policy when it comes to customer disputes, which is outlined in the Terms & Agreement paperwork included with their card.

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Are computer viruses spread by the media?

September 7, 2010 — 8:48 pm

If you believe what you hear in the media, there are an awful lot of viruses going around. No, I’m not talking about the make-you-sick kind of virus, though they get plenty of airtime, too. I’m talking about the kind of virus that enters via your internet connection rather than your nasal passages.

What the mainstream media often don’t tell you–at least, in most radio and television newscasts and in the crucial headlines and opening paragraphs of newspaper articles– is that many of these “viruses” are not viruses at all.

What Computer Viruses Really Are

The main reason the mainstream media always are in alarm over viruses is that they tend to call any malicious computer program a virus. In reality, there are at least eleven distinct types of malicious software, or malware, commonly affecting computers today. The most common of these are worms, Trojans, and spyware.

So, what’s the difference between computer viruses and the other types of malware? The difference is that computer viruses are just about the only ones that regularly shut down computers and cause other obvious damage. The most common of the other kinds of malware–worms, Trojans, and spyware–are usually only detectable with a special scan.

The Real Danger of Computer Viruses

If the other types of malware are so unobtrusive that they can only be detected with a special scan, then what’s to worry about? For starters, these programs are called malicious for a reason: they are designed to cause some kind of damage, if not to your computer, then to someone else’s.

Worms are most famously used to damage, destroy, or disrupt other computer networks than the one on which the host computer is located. For instance, worms have been used by website owners to shut down rival websites by sending overwhelming numbers of requests to the computer that hosts that website. Worms have also been used to send out viruses to other computers, often without infecting the host machine–after all, what would it benefit the worm to shut down its host computer?

Trojans, in turn, are often used to insert worms and other malware on your computer, even if the Trojan itself does no damage.

But even if you don’t care what happens to anyone else, you should still be concerned about one kind of malware: spyware, a kind of malware that, true to its name, collects data from your computer and sends it back to a remote host.

Most spyware is only interested in monitoring your internet usage so it can tell other programs, called adware, what advertising to popup on your computer. However, there are criminal spyware programs that steal financial data, or perform a thorough identity theft. Don’t think you have personal or financial data on your computer? Some spyware programs contain a keylogger, which is a program that copies whatever you type, usually in order to snatch passwords. Even if you keep no financial information on your computer, if you ever buy anything over the web, the keylogger would allow its owner to buy stuff using the same information you typed in to buy stuff yourself.

Why Blame the Media?

Given the danger of all these different types of malware, isn’t it a good thing that the mass media are becoming hysterical about it? And can’t they be forgiven the sloppy reporting of calling Trojans, worms, spyware, and other malware “viruses”?

No, no, no.

This is a classic case of bad reporting doing more damage than no reporting at all. In this case, the damage bad reporting has done is to promote a common myth that goes something like this: “The only malicious software is a virus. Viruses damage your computer. Therefore, if my computer is working OK, my computer has no malicious software. I only need to scan my computer for problems when there is a sign of problems.”

Thanks to this myth, many people complacently let their antivirus software go months out of date, not wanting to be bothered with scheduling an automatic update. Just as bad, many people don’t have any extra software to combat the other types of malware that may not be covered by antivirus software.

In fact, it’s not uncommon for people who have found malware on their computers after a scan to say, “but I never had malware on my computer before!” But how would they have known if they had never scanned!

Until the biggest mainstream media–and especially television–start educating the public about the need to have their computers automatically scanned at least daily, the world will continue to have major, drawn-out problems with malware that could have been wiped out as soon as soon as the anti-malware software makers discovered it.

And until that day, the mainstream media will have many more opportunities to run hysterical stories about “viruses,” thereby forcing them to sell more newspapers and broadcast to even larger audiences of people who suck at the information trough yet somehow never become full.

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Your Information Technology Career: Certification vs. Experience

September 5, 2010 — 4:38 am

Whether you’re just starting your Information Technology career, or wanting to get further ahead in your current IT career, you have probably thought about earning one of the many popular computer certifications such as the Cisco Certified Network Associate (CCNA) certification, or the MCSE (Microsoft Certified Systems Engineer) cert.

A major point of frustration for individuals pursuing one of these certifications is a possible lack of experience with these technologies. Many future CCNAs or MCSEs simply stop trying to earn their certification, feeling that their lack of experience will hold them back.

Adding to this are those in IT who will stop everything they’re doing at the drop of a hat to stomp on the dreams of others. I recently saw a post by an IT newcomer on a popular website where he declared his intention of earning his CCNA. Within minutes, several naysayers popped up and told him that he shouldn’t bother, it wouldn’t do any good due to his lack of experience, etc. (Did you ever notice that people who bash certifications generally don’t have any themselves?)

I am in no way discounting the importance of experience. What I am saying is that every single one of us was a beginner at one point, and a lot of IT professionals forget this. None of us was born knowing everything we know today, and we shouldn’t spend any time dismissing the goals of others in the IT field, or those just breaking in.

I am speaking from experience on this point. I had a tough time breaking into the IT field, and made a lot of calls and knocked on a lot of doors before I got in. I found out later that the reason I got that entry-level job is that I had a professional certification where the other candidates did not.

The pursuit of certification is the pursuit of knowledge, and in our field, you can never have too much knowledge. If your work is strictly on the Local Area Network side, don’t let that stop you from pursuing a CCNA. If you work exclusively on the WAN side, don’t let that stop you from going after your MCSE. If you’re just breaking into Information Technology, don’t let a lack of experience prevent you from studying for your A+, Network+, or even your MCSE or CCNA.

Because one day, opportunity is going to knock – and the more you know, the readier you’ll be to answer that knock! Use your long-range vision to envision the day when you will have both experience and certification – an unbeatable combination.

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Apple iWork ‘08 Review

September 3, 2010 — 5:39 am

The $79 iWork ‘08 appears to be a good deal for anyone needing an affordable office suite for the Mac. Apple has finally added a spreadsheet application. At first glance, Numbers is an elegant no-brainer for anyone migrating from Microsoft Excel. In the past, many Mac aficionados bought Microsoft Excel because iWork lacked a spreadsheet application. However, with the addition of Numbers and the release of Microsoft’s Office for Mac 2008 delayed until January, Mac users may stick to Apple’s less expensive option. We’re also happy that Mac hasn’t changed its file formats as Microsoft did with Office 2007.

We like the sparse interfaces throughout the iWork package. Its features aren’t as deep or rich as in Microsoft Office 2007, but iWork also hasn’t changed radically from its last incarnation, unlike Office. iWork also covers much more than just the basic productivity tasks offered by online tools like Google Docs & Spreadsheets or the Zoho suite, so it should be adequate for the vast majority of home and small-business users.

System requirements, thankfully, are gentle to users of older Macs. You’ll need an Intel, PowerPC G5 or G4 machine with a 500MHz or better processor in addition to 512MB of RAM minimum, running OS X10.4.10.

Pages

Apple tore a page out of Microsoft Office’s book by creating a Contextual Format Bar that displays different features according to your task at hand. Select text, and the bar shows font options. Click on a picture, and the bar displays image-editing features. Unlike the contextual formatting Ribbon interface within Microsoft Word 2007, however, Pages offers no live previews of font and image changes as you hover over them.

Pages ‘08 also adds Change Tracking, similar to the Track Changes feature adopted many years ago by Microsoft Word. We’re glad that Pages gets this treatment for displaying document revisions rather than the often confusing revision and commenting history offered by the online Google Docs.

Pages includes the usual must-have features for writers such as footnotes, bookmarks, and tables of content, in addition to integration with charts and functions from the new Numbers app. In addition, Pages now detects when you type a list and formats bulleted points automatically. We just hope that this won’t drive us batty (as it does sometimes in Microsoft Word).

There are plenty of page templates for letters, resumes, reports, and the like to get started if a blank slate poses too much pressure. Page Layout mode lets you create relatively complex designs without software such as Adobe InDesign, great if you’re throwing together reports for work. It lets you layer images on top of images too. The Instant Alpha feature, also found in Keynote, lets you cut out backgrounds in images without dealing with alpha channels, a la Photoshop. And we prefer Pages’ color wheel, crayons, and spectrum to Word’s color options.

Keynote

Microsoft PowerPoint 2007 may be richer, but Apple Keynote ‘08 adds some smart features that PowerPoint lacks. It’s also a breeze to figure out from the get-go. Action Builds let you create basic point-A-to-B motion animation, without needing to deal with motion tweens as in complex apps such as Adobe Flash. Smart Builds enable animation, such as rotating photographs, using images you can grab from the iLife media browser. And new voiceover recordings enable you, say, to narrate podcasts with pictures. There are new between-slide transitions and slide show themes too.

Numbers

Our early look at the new Numbers reveals ease of use novelties that competitive tools don’t provide. Microsoft Excel 2007 still appears to be more robust, particularly for number crunchers such as scientists, accountants, or engineers. Yet the majority of users who rely upon spreadsheets as one-size-fits-all tools for household and light office work should be pleased to have a new option for Macs.

Numbers comes with plenty of templates, including travel planners, business expenses, and school science lab reports. Of course, it can also save and export Excel-readable files. This application pleases the eye and can make attractive spreadsheets. We dragged around text boxes, images, and tables using alignment guides without a hitch. You can add 3D bar, pie, and other charts and even integrate maps into a spreadsheet.

The controls for working with tables were extremely user-friendly in our early tests. Slider bars allow you to adjust the numeric values within cells, handy if you’re looking to add a range of values. Resizing columns and rows appears to be less of a hassle than with Excel. You can drag data from a file of contacts or into a Numbers table that will automatically partition information into the appropriate columns. And sorting a table smartly leaves the headers alone. Formulas appear to be the same as those in Microsoft Excel, but Numbers also has easy-to-find natural language shortcuts for common calculations, such as sums and averages.

The Interactive Print View offers more controls than in Microsoft Excel, which easily leads to unwieldy spreadsheet printouts. Numbers shows where a stray column might take up an unnecessary extra page. You can eliminate the overlap with a slider bar that instantly scales the tables, charts, and images on a page.

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Home Entertainment Systems: Selecting a Video Display for your Family

September 2, 2010 — 10:28 am

Home Entertainment Systems: Selecting a Video Display for your Family

Home electronics has become a fascinating topic on the lips of consumers and technology fanatics across the globe. It seems that a good combination of equipment has become almost a rite of passage for some homeowners and in many circles of friends. While electronics that deal with such important factors as lighting, heating and communicating are all incredible and somewhat of a necessity, the real eye-poppers have always been part of the home entertainment scene. HD technology has created a huge new surge of components and sound systems are constantly being reworked, reimagined, and reinvented. To complement these technological pieces, a good home entertainment system needs to have a clear and functioning video display unit. But with so many available technologies out there to choose from, what is the best of the lot?

The best is really in the eye of the beholder, and also in the desired needs of the consumer. Everything from big screen entertainment systems to projector screens can be purchased to enhance a home entertainment system. However, preferences are given to certain devices for various reasons. Some may give sharper pictures, others may be easier to work, and yet others may simply be easier to keep maintained. Choosing the proper mix of all these qualities will help you find the perfect type of video display to make part of your system.

Lets start by discussing big screen technology. Home theaters are often judged not only by the quality of the equipment that makes them up, but on the size of the screen that is the focal point of the whole home theater. Televisions come in all shapes and sizes these days, but the widescreen television sets are by far the kings of the set. The only problem that big screen televisions have faced is in picture quality. Sometimes the picture would not be as sharp as if it were viewed on a smaller screen, especially from certain angles. With HD technology leading the way now, that problem has been solved. Big screen televisions now almost always give crisp, clear images, but the differences lie in the types of screens.
Plasma television sets are definitely the playboys of the big screen televisions. With their sleek designs and sexy appeal, any home theatre will be looking its best with one of these. However, while style and picture quality are top-notch, there are some technical problems that tend to come up with plasmas. Mainly, these include connectivity, of which there are often limited choices or amounts. So for those who plan to have numerous output cables attached to a television, it may be better to stay away from plasmas, unless an outside electronic box is purchased to wire multiple connections as an intermediary. The other problem with plasma televisions are the price. While a big screen television of the same size, although boxy in appearance, may cost a pretty penny, buying the same size plasma will apply a noticeable increase in the price tag.

Increasingly popular video display equipment is projector screen technology. This brings a real cinema appeal to your home theatre. These can often give the clearest image possible with current technology, but you need to know exactly what will work best with the conditions of your home theater. There are various color screens that could be purchased, white and grey being the primary. White is perfect for a theatre in a windowless room, while grey should be used if there is ambient lighting or sunlight that could affect the image quality on a white screen. Some downsides to the projector screen technology is that many models run loud and hot, which could be distracting and lead towards poor maintenance quality.
Besides the types of video display equipment available, the technology employed by each is also important to look at. Many people like LCD screens, while many more prefer CRM technology. Perhaps the best resolution you can get is 1080 p, which is rare among plasma screens, but readily available in other forms of video display equipment. You simply need to find the conditions that meet you theater best, ask the right questions when youre about to purchase the product, and of course have in your mind the picture of your ideal home theatre system.

-Ben Anton, 2007

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